Terms & Conditions

1) Services

We provide digital marketing services, workflow automations, CRM/platform access, AI and communication tools, website implementation, and related consulting or implementation services. Specific deliverables, timelines, pricing, included features, and any minimum term or commitment will be defined in a separate proposal, checkout page, order form, scope of work, or client agreement when applicable.

2) Subscription Plans, Billing, and Auto-Renewal

Certain Services are offered on a recurring subscription basis. By purchasing a subscription, you agree that your plan will be billed in advance on a recurring basis (such as monthly or for another term selected at checkout or in your agreement) and will automatically renew until canceled in accordance with these Terms.

You authorize us to charge the payment method you provide for recurring subscription fees, applicable setup fees, usage-based charges, taxes, and any other amounts due for the Services. Unless otherwise stated in writing, subscription fees are due at the start of each billing period and are non-refundable once billed, except where required by law.

3) Usage-Based Charges and Third-Party Pass-Through Costs

In addition to base subscription fees, some Services may involve variable or pass-through charges based on actual usage or third-party platform costs. These may include, for example, phone numbers, call minutes, SMS or MMS messages, email sends, AI or automation usage, advertising spend, verification services, carrier fees, or other metered platform charges.

You are responsible for all such charges incurred through your account, whether billed directly by us or passed through from third-party providers. We may collect these charges using your saved payment method, require a prepaid wallet or balance, or invoice them separately, depending on the Service configuration.

4) Cancellation, Downgrades, and No Refunds

You may cancel a recurring subscription at any time unless a minimum commitment applies under your order, checkout, or service agreement. Unless otherwise stated in writing, cancellation will take effect at the end of the then-current billing period, and you will not be charged for future renewal periods after the cancellation becomes effective.

No prorated refunds will be provided for partial billing periods, unused time, unused allocations, early cancellation, or prepaid terms, except where required by law. All setup fees, subscription fees, implementation fees, usage-based charges, and third-party pass-through costs are final once incurred or billed.

5) Payment Failures, Suspension, and Collections

If a payment attempt fails, we may retry the charge and may suspend or limit access to some or all Services until the outstanding balance is paid. We may also pause campaigns, automations, messaging, call functionality, websites, hosted assets, or platform access if your account becomes past due.

You remain responsible for all amounts owed on your account, including costs incurred before suspension. If necessary, we may pursue collection of unpaid balances and recover reasonable collection costs or fees to the extent permitted by law.

6) Chargebacks and Payment Disputes

If you believe a billing error has occurred, you agree to contact us first so we can investigate and attempt to resolve the issue. Initiating a chargeback or payment dispute for validly provided Services, access, setup, or incurred usage charges may constitute a breach of these Terms.

We reserve the right to provide relevant records, including accepted checkout terms, account activity, usage logs, setup records, communications, and proof of service delivery, in response to any payment dispute.

7) Service Activation and Fulfillment

Services may be considered commenced, activated, or partially fulfilled once we begin onboarding, setup, provisioning, customization, account configuration, access delivery, consulting, implementation work, or other work reasonably related to your purchase. Login assistance, approvals, training, or launch calls may be offered as part of the Service, but they are not necessarily conditions precedent to fulfillment unless expressly stated in writing.

8) No Guarantees

We may provide strategic recommendations and implementation support; however, marketing outcomes can depend on many factors outside our control (e.g., market conditions, competition, budget, client responsiveness, platform changes). We do not guarantee specific results unless explicitly agreed in writing.

9) Intellectual Property

Unless otherwise stated in a written agreement:

• We retain ownership of our methods, templates, processes, and pre-existing materials.
• Upon full payment, you receive a license to use the final deliverables created specifically for you for your business purposes.
• You may not resell, distribute, or publish our proprietary materials without permission.

10) User Conduct

You agree not to use our website or Services to:

• Violate any law or regulation
• Transmit malicious code, spam, or harmful content
• Attempt unauthorized access to systems or data
• Harass, threaten, or infringe the rights of others

11) Third-Party Tools and Platforms

We may integrate or recommend third-party tools (e.g., CRMs, email/SMS providers, ad platforms, telephony providers, domains, hosting providers, AI tools, payment processors, scheduling tools, or review platforms). Your use of those tools is governed by their own terms and privacy policies. We are not responsible for third-party platform outages, policy changes, pricing changes, delivery failures, carrier filtering, account restrictions, or performance.

12) Mobile Messaging Terms (SMS)

If you opt in to receive SMS messages from Disruptors Agency, you agree to the following:

13) Limitation of Liability

To the maximum extent permitted by law, Disruptors Agency will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of the website or Services.

Our total liability for any claim related to the Services will not exceed the amount you paid to us in the 30 days preceding the event giving rise to the claim, unless a different limit is required by law.

14) Indemnification

You agree to indemnify and hold harmless Disruptors Agency from claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

15) Termination

We may suspend or terminate access to the website or Services if you violate these Terms, fail to pay amounts due, or engage in unlawful conduct. Any provisions that should survive termination (e.g., payment obligations, limitation of liability, IP, indemnification) will survive.

16) Privacy

Your use of the website and Services is also governed by our Privacy Policy.

17) Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date indicates the most recent revision. Continued use after updates means you accept the revised Terms.

18) Governing Law

These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles.

19) Contact

If you have any questions about these Terms & Conditions, you can contact us via email at [email protected].